Privacy policy

Privacy Policy

At Dhaga Roots, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address

Payment Information

When you place an order, your payment is securely processed through trusted payment gateways. We do not store your debit or credit card details on our servers.

Order Information

We collect details about:

Products purchased
Order history
Returns and exchanges
Wishlist and shopping cart items

Device & Usage Information

We automatically collect information such as:

IP Address
Browser type
Device information
Operating system
Website activity
Pages visited
Cookies and similar technologies

2. How We Collect Information

We collect information:

Directly from you when you create an account or place an order.
When you subscribe to our newsletter.
When you contact customer support.
Automatically through cookies and website analytics.
Through trusted third-party service providers.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide customer support
Process returns and exchanges
Improve our website and services
Personalize your shopping experience
Send order updates and shipping notifications
Detect fraud and maintain website security
Send promotional emails, offers, and updates (only if you choose to receive them)
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties, including:

Payment gateway providers
Shipping and logistics partners
Website hosting providers
Analytics providers
Marketing and advertising partners
Government authorities when legally required

These third parties only receive the information necessary to perform their services.

5. Shopify Services

Our online store is powered by Shopify.

Shopify provides the eCommerce platform that enables us to sell our products and process your orders securely. Information you provide may be processed by Shopify in accordance with their own Privacy Policy.

6. Cookies

We use cookies and similar technologies to:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Analyze visitor behavior
Deliver relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We use industry-standard security measures to protect your personal information.

While we strive to protect your data, no online transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Request a copy of your data
Withdraw consent for marketing communications
Object to certain types of data processing

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

Your information may be processed or stored outside your country by our trusted service providers. We take reasonable measures to ensure your information remains protected.