Shipping policy

Shipping Policy

At Dhaga Roots, we are committed to delivering your orders safely and on time. Please read our shipping policy below to understand how we process and deliver your purchases.

Shipping & Delivery Timelines

Orders are processed and dispatched within 1–2 business days after order confirmation (excluding weekends and public holidays).
Standard delivery across Pakistan typically takes 3–7 business days, depending on your location.
Deliveries to remote or rural areas may take 7–10 business days.
During sales, festive seasons, or unforeseen circumstances, delivery may take slightly longer. We appreciate your patience and will keep you informed of any significant delays.

Courier Partners

We work with trusted courier services to ensure safe and timely delivery of your orders. The courier partner is selected based on your delivery location and service availability.

Dispatch & Delivery Delays

While we aim to dispatch every order promptly, delays may occasionally occur due to:

Product quality inspections
Stock availability or restocking
Public holidays
Extreme weather conditions
Courier operational delays
Other unforeseen circumstances

If your order is delayed beyond 10 business days, our customer support team will contact you with an update. Depending on the situation, you may choose to:

Continue waiting for your order
Cancel your order and receive a full refund (if applicable)
Exchange it for another available product

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.

If you do not receive tracking information within 48 hours after your order has been dispatched, please contact us at hellodhagaroots@gmail.com, and we'll be happy to assist you.

Delivered but Not Received

If your tracking status shows your order as Delivered, but you have not received it:

Please first check with family members, neighbors, your building security, or reception desk.
Contact us within 48 hours of the delivery notification.

We will coordinate with the courier company to investigate the issue. If the shipment cannot be located after the investigation, which may take up to 10 business days, we will provide an appropriate resolution based on the investigation outcome.

Requests made after the 48-hour reporting period may not be eligible for investigation or compensation.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse location. You will receive tracking information for each shipment.

Failed Delivery Attempts

Our courier partners will generally attempt delivery up to three (3) times.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the parcel, the order will be returned to Dhaga Roots.

Additional shipping charges may apply for re-dispatching returned orders.