Refund policy

Exchange & Returns Policy

At Dhaga Roots, we want you to love every purchase. If something isn't right, we're here to make the exchange or return process as simple and hassle-free as possible.

For all exchange and return requests, please contact us at hellodhagaroots@gmail.com.

Exchange & Return Policy

We offer a 7-day Exchange & Return Policy from the date your order is delivered.

Exchange & Return Window

Please notify us within 7 days of receiving your order if:

  • You received the wrong product.

  • You need a different size.

  • Your item is defective or damaged.

Requests made after 7 days of delivery may not be accepted.

Exchange Process

We provide free exchanges for:

  • Size-related issues.

  • Incorrect items received.

Once your request is approved:

  • We will arrange a free reverse pickup from your address.

  • Your replacement item will be dispatched within 7–10 business days after the returned product is received and inspected.

  • Exchanges are available for another size or the correct product of the same value.

If the replacement product costs more than the original item, you can simply pay the price difference online.

Refund Policy

Refunds are only applicable for genuine defective or damaged products.

To request a refund, please email us with:

  • Your Order Number

  • A brief description of the issue

  • Clear photos showing the defect or damage

Once approved, your refund will be processed to your original payment method within 7–10 business days.

Product Condition

To be eligible for an exchange or refund:

  • The item must be unused and unwashed.

  • Original tags and labels must remain attached.

  • The product should be neatly folded and securely packed in its original packaging.

Products that have been worn, washed, altered, or damaged after delivery are not eligible for exchange or return.

Important Information

  • Please do not accept packages that appear damaged at the time of delivery.

  • Dhaga Roots reserves the right to decline any exchange or return request if the returned product does not meet the conditions outlined in this policy.

  • Processing times may vary during holidays or promotional periods.

Customer Support

Our support team is available:

Monday – Friday
11:00 AM – 6:00 PM

For any questions or assistance, email us at hellodhagaroots@gmail.com.. We're always happy to help and ensure your shopping experience with Dhaga Roots is smooth and enjoyable.